By accessing or using Wio Care, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our services.

1. Wio Care provides digital health management tools, appointment booking, and AI-powered insights.
2. We do not provide emergency medical services.
3. All information is for informational purposes only.
4. Consult a licensed physician for medical advice.
5. We may update or modify services at any time.

Use of our platform does not establish a doctor-patient relationship unless explicitly stated.

• You must be at least 18 years old or have parental consent.
• You agree to provide accurate information.
• You are responsible for maintaining the confidentiality of your account.

• Provide truthful and complete information.
• Use the platform for lawful purposes only.
• Do not share your account credentials.
• Report any unauthorized use of your account.
• Comply with all applicable laws.

You are solely responsible for your interactions and information shared on Wio Care.

• Appointments are subject to availability.
• You may reschedule or cancel as per our policy.
• Missed appointments may incur a fee.

• All payments must be made in advance unless otherwise specified.
• We accept only the payment methods listed on our platform.
• Non-payment may result in suspension of services.

Refunds and cancellations are governed by the following:

For Appointments:

• Full refund if cancelled 24 hours before the appointment.
• 50% refund if cancelled within 24 hours.
• No refund for missed appointments.

For Digital Services:

• No refund after service is delivered.
• Contact support for technical issues.

For Treatments:

• Refunds are subject to provider policies.

• Wio Care is not a substitute for professional medical advice.
• Always consult a qualified healthcare provider.
• Do not disregard medical advice based on our content.
• Our AI and digital tools are for informational purposes only.
  • Not for emergency use.
  • Not for diagnosis or treatment.
  • Not a replacement for a doctor.

If you have a medical emergency, call your local emergency number immediately.

We value your privacy and protect your data as described in our Privacy Policy.

We collect the following information:

• Personal identification details.
• Health and medical information you provide.
• Usage and device data.

We use your data to:

• Provide and improve our services.
• Personalize your experience.
• Comply with legal obligations.
• Communicate important updates.

We do not sell your personal data.

See our Privacy Policy for full details.

• You may access your health records at any time.
• You may request corrections to your records.
• We retain records as required by law.

• AI features are for informational support only.
• Do not rely solely on AI for medical decisions.
• Report any AI errors or concerns to support.

• Do not misuse or attempt to hack the platform.
• Do not upload harmful or illegal content.
• Do not impersonate others.
• Do not use the platform for commercial solicitation.

Violation of these rules may result in account suspension or legal action.

• Wio Care is not liable for indirect damages.
• We do not guarantee uninterrupted service.
• We are not responsible for third-party content.
• Our liability is limited to the amount paid by you.
• Some jurisdictions do not allow these limitations.

Your use of Wio Care is at your own risk.

All content, trademarks, and technology on Wio Care are owned by us or our licensors.

These terms are governed by the laws of Bangladesh.

We may update these Terms & Conditions at any time. Continued use of Wio Care means you accept the changes.